DELIVERY
Ownness offers free shipping within New Zealand on orders over $129. This excludes items that are oversized. There is a flat shipping rate of $8.99 for all other orders. We are partnered with Go Sweet Spot who will deliver your goods Monday – Friday. All our orders are tracked and traced, and you’ll receive email updates to track your package journey. We understand you are excited to receive your goods, so we aim to have all orders processed within 24 hours of the order being placed. The exception is on public holidays and weekends when your order will be processed on the following day.
Our standard delivery times are 1-2 working days (within the Wāikato region) or 2-3 working days (outside of this region). Please note our couriers are currently experiencing staff-related shortages related to COVID -19 please expect delays.
Hamilton mummas - Need a product today? We’ve got you!
Flick us a message and between the two of us, we can discuss other options such as click and collect.
RETURNS POLICY
We want to ensure that you love your purchase and are happy with the quality and fit. If you aren’t happy with your items, we can either offer an exchange, store credit or refund based on the circumstances of your purchase. This process must be made within 14 days of making the purchase.
We can only accept returns or offer an exchange on items that are returned in their original condition. Original condition means that the product must be unused, still in its original packaging, and with all tags intact. For sanitary reasons, all underwear bottoms are final sale.
In order to honour a return, proof of purchase must be provided and approval must be gained by our Customer Care team.
Please contact us on hello@ownness.co.nz
SALE ITEMS
You’ve just scored yourself a bargain! For sale items, we cannot offer an exchange or a refund unless the product is faulty. All sale purchases are final.